Refund Policy
Last updated: 10 September 2026 · Seller: Pankaj Kumar Behera
14-day money-back guarantee
We want you to enjoy Escape Grid. If you are not satisfied with a purchase — a gem pack, Remove Ads, the Season Pass, or an Escape Grid Plus membership — you can request a full refund within 14 days of the order date, for any reason.
How to request a refund
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles all refunds. To request a refund, visit paddle.net and enter the email address you used at checkout, or reply to your order confirmation email. You can also contact us via the in-app Support page and we will pass the request to Paddle for you.
What happens after a refund
Refunds are returned to your original payment method, typically within 5–10 business days depending on your bank. Once a refund is issued, the refunded item is removed from your account: gems from a refunded pack are deducted, a refunded membership ends immediately, and refunded unlocks are switched off.
Memberships
Escape Grid Plus renews automatically until cancelled. You can cancel at any time from Manage membership or via Paddle; access continues until the end of the period you have already paid for. Renewal charges can be refunded under the same 14-day guarantee.
Questions
Contact us any time from the Support page. Nothing in this policy limits any rights you have under the consumer laws of your country.