Contact
Escape Grid is made and run by Pankaj Kumar Behera. Messages come to me, not to a queue, so a short message with the specifics beats a long one. I usually reply within two working days.
The fastest route
Use the support form. It tags your message by category — bug, purchase, account or feedback — and, if you are signed in, attaches your account so I do not have to ask which player you are. Nothing else is collected.
Reporting a bug or a stuck level
Include the level number, the mode you were in (Classic, Daily, Rush, Endless or an event), the device and browser, and what you expected to happen. If a board looks unsolvable, say so and give the level number: I will re-run the solver against it and reply with whether the board is sound or the level is being replaced.
Purchases, billing and refunds
Payments are processed by Paddle as merchant of record, so your card statement will show Paddle rather than Escape Grid. For a refund, send the order reference from your Paddle receipt through the support form and read the refund policy first — it sets out what is refundable and how long it takes. Paddle can also be contacted directly about a charge.
Account and data requests
You can delete your account and its data yourself from the account tools in Settings. If you would rather I did it, or you want a copy of what is stored about you, ask through the support form and see the privacy policy for what that covers.
Level ideas and feedback
Feedback on specific boards is the most useful thing you can send. If a level felt unfair rather than hard, tell me which one and why — several levels have been rebuilt because of exactly that kind of message.